Theres things in life, that just will not change. The equation of money, time and usefulness of companies to change these things, whether or not they really annoy you, will never be changed… What do I mean by this? Things such as crinkly chip wrappers that are tough to open, peanut butter that comes with too much excess peanut liquid, motts apple sauces that are impossible to open and splash you when you open them.
These things, though they suck, are not big enough of a deal for these companies to fix. Another perfect example came up recently with a company the rents limos in Worcester, MA. I was speaking with the owner in a town paper interview, and he was getting into detail about things like this. He said that he hates when customers leave gum on the seats, spill drinks, and puke in his vehicles.
Merely, the point of this article wasn’t to complain about little things, but to show that these things, are just sometimes not worth fixing. Take for instance, that my friend working at the limo company, hates when customers drop their used gum on the floor and it sticks to the carpet. This happens alot he, or so he says. So how can this problem get solved?
Will the gum company be incentivized to make a change? Hell no! Gum is a low margin object, and you can bet your ass that some incremental change for this use case, would not benefit gum companies. Should the customer be responsible? Maybe. Slightly. This is why he can take a fee out for cleaning. Knowing that it costs about $60/month in cleaning fees, which granted clients don’t want to pay, what is the alternative? There is 1 last option – Should the companies that create the limos design with this in mind? Again, I would say partially. Maybe they would see a long term trend of mis-treatment in their product by its guests, and develope some special floor that is easily cleanable. Better yet, maybe it becomes an add-on customization. Now we are talking. But then again, the solution must be significant and cheaper than the $60/month (paid by the customer) for the cleaning.
All of this is a matter of perspective- but it just goes to show you the benefits and detriments of all the possible solutions- even if they all stink!
If there’s anything I like, its a great photography company. I remember those old polaroid pictures that would pop out of those cameras. believe it or not, that used to be what we used for all pictures. It wasn’t until more recently that we have digital cameras, in which I can just go add a bunch of pictures to my computer.
I went to my friend Ted’s wedding in Austin, Texas last weekend, and I was heading towards my seat, when I saw the crew in action. They were scurrying about with their cameras like they were ghosts. I could barely see them, but they were getting great shots. They were as silent as a brisk wind as well.
I wanted to tell you a tale of a horrible customer experience that I had recently. It involved one of the worst customer service companies known to man, and the wrath of that horrible company, was thrust upon me. That company, is called American Airline. Read at your own risk, and read about their horrible service that really stinks all over the internet. I cannot wait until a better reviews service comes around and I will give them the worst scathing review I’ve ever had.
Here’s the Story:
My two friends and I were leaving Denver, on a flight out at 8am. Knowing it was a domestic flight back home to Maryland, we planned the normal hour and a half lead time for luggage delays, customs, traffic etc. Hoping to leave from the Denver area on time, we arrived out to my friends girlfriends car at 6am, to get in and head to the airport (she was going to drive us to the airport). We gt out to the car and the battery was dead! Can you believe it? Mistake # 1. The drive was 20 minutes or so away. We tried calling tons of cab companies instantly and it seemed like the last one in the phone book even picked up. They said they would have a car there in 20 minutes. Already 7am by this point, the car arrived. We piled in quickly and got to the airport at 7:20am. We sprinted into the airport.
Once we got in to the airport, my friends had a different flight so they headed off in the other gate direction and we said goodbyes. I was waiting in line for my ticket for AA. I got to the front of the line and the women at the gate said that I “missed my flight”. Knowing that I was still 45 minutes early, I said that I hadn’t missed it. She then told me that the baggage carousel closes 45 minutes before AA flights. After fighting with this woman for 20 minutes and asking for her manager, I had missed the flight for sure. i was in the line, by the 45 minute mark, so I technically didn’t miss the flight.
The bottom line is that they could have easily accommodated me and brought my baggage down to the jetway, and loaded it on to the plane, with plenty of time to spare. When they told me that the next flight out wouldn’t be until 6pm, I nearly flipped out on them. I had to wait an entire day in the airport? Yup. I periodically went over to the AA counter and cussed out an associate, and asked for a manager to try and at least be compensated for the flight. With no avail, at that point in time, I decided to never fly on American Airlines ever again, just because they had such horrible service.
Get ready for eternal stink! Well be back soon!